General Information
Q: What is the check-in and check-out time?
A: Our standard check-in time is [time], and check-out time is [time]. Early check-in or late check-out can be arranged, subject to availability.
Q: How can I make a reservation?
A: You can book directly through our website, by calling us at [phone number], or by using a third-party booking platform.
Q: Is parking available at the hotel?
A: Yes, we provide [free/paid] parking for our guests. Please note that spaces are limited and subject to availability.
Q: Do you offer free Wi-Fi?
A: Yes, we offer complimentary high-speed Wi-Fi throughout the hotel for all our guests.
Q: Do you have smoking and non-smoking rooms?
A: Our hotel is [fully non-smoking/has both smoking and non-smoking rooms]. Please request your preference when booking.
Room Information
Q: What amenities are available in the rooms?
A: Our rooms are equipped with air conditioning, a flat-screen TV, a minibar, a safe, and coffee/tea-making facilities.
Q: Do you provide cribs or extra beds?
A: Yes, we provide cribs and extra beds upon request, subject to availability and at an additional cost.
Q: Are pets allowed in the hotel?
A: [Yes/No], we have a pet-friendly policy for certain rooms. Additional fees may apply. Please contact us for more details.
Dining and Services
Q: Do you have an on-site restaurant?
A: Yes, we have a [name of restaurant] that offers [breakfast/lunch/dinner]. Room service is also available during operating hours.
Q: Is breakfast included in the room rate?
A: [Yes/No], we offer [continental buffet/full breakfast] which can be included in your booking or added for an extra fee.
Q: Do you offer room service?
A: Yes, room service is available from [time] to [time]. You can order by calling our front desk or using the in-room menu.
Q: Do you have a gym or fitness centre?
A: Yes, our fitness centre is open [hours] and is complimentary for all hotel guests.
Booking & Cancellation Policies
Q: What is your cancellation policy?
A: You can cancel your reservation up to [X hours/days] before arrival for a full refund. For cancellations made after this period, [specific charge/policy] will apply.
Q: Can I modify my booking?
A: Yes, you can modify your booking by contacting us directly at [phone/email], subject to availability and the terms of your original booking.
Q: Do you require a deposit at the time of booking?
A: We require a [deposit amount] or credit card authorization upon booking, depending on the type of reservation.
Special Services
Q: Do you offer airport shuttle service?
A: Yes, we provide [complimentary/paid] airport shuttle service. Please contact us [X hours/days] in advance to arrange it.
Q: Can I request a special arrangement for a honeymoon or birthday celebration?
A: Absolutely! We offer special packages for events like honeymoons, anniversaries, or birthdays. Contact us at [phone/email] to personalize your stay.
Q: Do you offer laundry and dry cleaning services?
A: Yes, we offer both laundry and dry cleaning services. Same-day service is available if your items are given to us before [time].
Q: Is your hotel accessible for people with disabilities?
A: Yes, we have accessible rooms and facilities designed for guests with disabilities. Please let us know if you require any specific accommodations.
Payments & Pricing
Q: What payment methods do you accept?
A: We accept [Visa, MasterCard, American Express, cash, etc.]. Please note that personal checks are not accepted.
Q: Are taxes and fees included in the room rate?
A: Room rates are subject to [tax and service fees]. You will see a breakdown of charges when making your reservation.
Q: Do you offer discounts for groups, military personnel, or seniors?
A: Yes, we offer special rates for groups, military personnel, and seniors. Please contact our reservations team for more details.
Local InformatioN
Q: What attractions are near the hotel?
A: We are conveniently located near [name of popular attractions, shopping areas, beaches, etc.]. Our concierge can assist with recommendations and directions.
Q: How far is the hotel from the airport/train station?
A: The hotel is located approximately [X minutes] from [airport/train station].